1. WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdrawing your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by contacting us at email@example.com or mailing us at:
Finer Healthcare – part of The Finer Group
96 Wandsworth Bridge Road
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
Finer Healthcare is part of The Finer Group. Our store is hosted on Siteground. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Siteground’s data storage, databases and the general Siteground application. They store your data on a secure server behind a firewall.
Neither Siteground nor The Finer Group Ltd store credit card details nor do we share customer details with any 3rd parties.
If you choose a direct payment gateway to complete your purchase, then Siteground stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Siteground’s Terms of Service here or Privacy Statement here.
5. THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_ session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_ shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_s hopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer, cart, unique token, persistent for 2 weeks, and stores information about the contents of your cart.
_ secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
8. AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
10. QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at firstname.lastname@example.org or by mail at:
Privacy Compliance Officer
Finer Healthcare – part of The Finer Group
96 Wandsworth Bridge Road
What are cookies?
When we provide services, we want to make them easy, useful and reliable. This sometimes involves placing small amounts of information on your device, for example, computer or mobile phone when you access the internet. These include small files known as cookies.
Why are cookies used by Finerhealthcare.com?
None of the cookies we use collect your personal information and they can’t be used to identify you.
Types of cookies
The length of time a cookie stays on your device depends on its type. We use two types of cookies on our websites.
Session cookies are temporary cookies which only exist during the time you use the website. These cookies help our website remember what you chose on the previous page and avoids the need for you re-entering the information. They also provide analytical data which allows us to count traffic and record browser behaviour.
Persistent cookies stay on your device after you’ve visited our website. These cookies will be used so that the site remembers your choice the next time you visit. Persistent cookies help us identify you as a unique visitor but DO NOT contain information that could be used to identify you to another person.
· Counting customers
· Tailoring user experience
· Storing wish lists
· What products interested you
· Form data
We also use Tracking Analytic Services to see how our customers shop. This allows us to understand what our customers are interested in and helps us stock the correct products for our customer base.
The analytics services we use are:
· Google Analytics: https://www.google.com/analytics
How to manage and delete cookies
If you want to restrict or block the cookies we set, you can do this through your browser settings.
More information can be found at: https://www.aboutcookies.org/
To help us to understand whether you’ve opened an email we use Web Beacons. Web beacons are tiny, invisible images placed in emails to tell us whether you’ve opened them and how often, how you interacted with them, which email software and web browser you used, which device you used and your IP address. We also use web beacons to help us display emails in the best format for your device.
Our emails contain a number of hyperlinks which have a unique ID. When you click on one of these we log the click so that we can understand who has clicked through from an email to our website. We use this information to tailor future emails.
Choosing whether to accept Cookies:
If you choose not to accept cookies through email you can unsubscribe from our mailing list. You can also disable cookies through your browser settings.